Frequently Asked Questions
Below are the answers to some of the most commonly asked questions.
Q: What terms do you offers?
A: We offer Net 30 Terms for customers with an account with us. There is a 1.5% service charge after 30 days.
Q: How do I setup an account with Lakewood Automation?
A: Download this credit application, fill it in and email it back to ar@lakewoodautomation.com.
Q: Can I pay with a credit card?
A: Yes, we accept all major credits cards. Cards will be charged at the time of ordering and are subject to a 10% fee if an order is canceled.
Q: Can I pay via Electronic Funds Transfer?
A: Yes. Please contact us at ar@lakewoodautomation.com for further information.
Q: How long are quotes valid?
A: Quoted prices are valid for 15 days. After 15 days a new quote will need to be generated.
Q: How do you handle returns?
A: Due to the diversity of products, each return is handled on an individual basis. Returns are also based on the conditions at the time of request. To inquire about making a return, please email us at info@lakewoodautomation.com or call us at 440-808-4820.
Q: When will I be billed for my order?
A: All credit card orders are billed at the time of ordering. If you have an account set up with us, orders will be billed at the time of shipping.
Q: What are your hours of operation?
A: Our customer service dept is open: Monday - Friday 8AM - 5PM Eastern Time, except for standard business holidays.
Q: Can I place orders online?
A: Yes. Request your Username and Password at marketplace@lakewoodautomation.com
Q: What are my shipping options?
A: We utilize UPS Ground as our standard shipping method. If you have an account number or a specific carrier you would like to use, please make note of it at the time of ordering.
Q: Do you ship internationally?
A: We currently only ship within the United States and Canada.
Q: When will my order ship?
A: In stock orders placed prior to 2:00 PM Eastern Time will ship the same day.
Q: Do you have this part in stock?
A: Items listed on our web store will show a message above the pricing of “In Stock” or “Contact for Availability”. If the item shows “In Stock” we typically will be able to ship that item the same day as long as the order is placed prior to 2PM.
A: If you see “Contact for Availability”, please reach out to us via our web store, email, or phone to confirm the current availability & lead time of that product.